Cal-Tex Heats at 8710 Converse Business Circle #2, Converse

Reviews

• Greg McDevitt

  Dec 19, 2017
  ★ ☆ ☆ ☆ ☆
  Greetings to all who find this,
  Do yourself a favor, STAY AWAY FROM THIS BUSINESS!!!
  I have a leaking refrigerator, purchased from Home Depot. So the malfunctioning ice maker dripped down the front of the refrigerator causing surface damage to the left french door and water/ice chute. Cal-Tex came out, assessed the problem and "fixed it". A week later it started pouring water again, "Not Fixed." The young man that came out was the same to respond to the second service call. It was then that he agreed the door was damaged and needed to be replaced. Following so far?
  - defective ice maker unit
  - caused damage to my refrigerator door
  So it's come to this, the door was denied. According to Home Depot, it wasn't added as additional damage. Cal-Tex just asked for one, called it replacement due to some kind of damage, that isn't covered anyway. Unbelievable! So I've wasted hours of my time explaining the situation to Home Depot. Finally it has been accepted as covered.
  Summation- Cal-Tex has some MAJOR ISSUES!!!
  1. You HAVE to do a better job ordering parts for your customers.
  2. Who ever the lady is in your office that answers the phone.... Oh My God! You seriously need to find someone else to deal with your customers. And I am not the only one... Read your reviews... She is pretty bad on many fronts.
  3. I really liked your tech (the young man that came out to my house). And I found him very knowledgeable. The problem is at your front end and delivery of the product. I'm going to assume that she probably orders your parts too. It would make sense, weakest link and all.
  Anyway, moving on...

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